I start with a Z10 STL100-3 running 10.3.2.2876. The blocklist is as expected: nothing under 10.3.2.680. I run the 10.2.1.1057 autoloader, and the device is rebooting now. Here's how to do a Security wipe on a Blackberry Z10. This will wipe the device and reset everything to default factory settings. Important information included. Downloading Blackberry Network Factory Reset files. Blackberry Network Factory Reset files. This document created at Apr 11, 2017, 1:16:27 PM and modified at Oct 12, 2023, 1:07:09 PM. Pls do you mean using BlackBerry Link to do a restore to factory default. I already did that. It wipes everything data, emails, media, settings, Apps etc and the phone returns like new but the OS 10.2 is not reversed back to 10.1.xxxx. The 10.2 remains unchanged and videos and camera still won't work. So my z10 dropped out of my pocket and there goes the screen. The LCD works find, can see all my missed mssgs, bbm, and phone call counts:mad: , just cant open the phone too do anything. The warranty company offered me a cheque for 650 so im out. IP5 it is for now. Step1. Connect the Blackberry to your computer. Open the software by double clicking and select a most favored recovery option. Steps to Recover Files from Blackberry with freeware. Step2. Choose the Blackberry phone and then merely wait before it shows what you deleted from the Blackberry. Firstly press the Power button, until your mobile phone is on. In the next step you should to type incorrect password. When you see the information, then type the word "blackberry". Congratulations! Your phone is ready to use. If you want more tips and articles related with BLACKBERRY Passport subscribe to our notifications! There are two way 1. is security wipe 2. is installing new OS using AutoLoader 3. Using BlackBerry.com guide and it should be somewhere in this forum 7ZwPvG.